I just had an interesting conversation with someone who is travelling. They wanted to make a purchase of about US $450 and having been told earlier by Butterfield Bank that they had plenty more than that on their credit card, was very surprised when the transaction was declined..twice!!
They settled the bill cash and immediately called the bank thinking that they may have reached the yearly foreign currency limit. The customer service rep. told them that they had reached the DAILY limit of US$400!! When asked for further information about this new rule, they were told that it had been implemented a couple of months ago as a measure to curb fraud, but it seems that the bank is the only party that knows about this as the customer in question certainly did not receive any correspondence about it.
The rep went on to confirm that several customers had been in the same situation and had called and on hearing about this new restriction had complained bitterly. Unfortunately, the rep can’t help as they are outsourced by Butterfield Bank.
Once again, a case of the customer coming LAST.
